Privacy Policy
Last Updated: June 26, 2026
This Privacy Policy describes how 1:11 Pilates Studio the “Studio,” “Site,” “we,” “us,” or “our” collects, uses, discloses, and protects your personal information when you visit our website at www.111pilatesstudio.com, use our branded mobile app, book classes, purchase memberships, purchase services or retail items, visit our studio, communicate with us, or otherwise interact with us collectively, the “Services.”
For purposes of this Privacy Policy, “you” and “your” means any user of the Services, including clients, members, customers, prospective clients, website visitors, mobile app users, and any other individual whose personal information we collect.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, services, website, mobile app, or studio operations. When we update this Privacy Policy, we will revise the “Last Updated” date above and post the updated version on our website.
Your continued use of the Services after any updates means you acknowledge the revised Privacy Policy.
2. How We Collect and Use Your Personal Information
We collect personal information from a variety of sources depending on how you interact with us. This may include information you provide directly to us, information collected automatically through our website or mobile app, and information obtained from third-party service providers that help us operate our business.
We may use your personal information to provide the Services, manage bookings and memberships, process payments, communicate with you, improve our client experience, comply with legal obligations, protect our rights, and operate our studio.
3. Personal Information We Collect
The types of personal information we collect depend on how you interact with our website, mobile app, studio, and Services. “Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you.
4. Information You Provide Directly to Us
Information you directly provide to us may include:
Name, email address, phone number, mailing address, and other contact information.
Account information, including username, password, profile details, preferences, and login credentials.
Booking and membership information, including class reservations, waitlists, cancellations, attendance history, memberships, packages, guest passes, private sessions, account credits, and purchase history.
Payment and billing information, including billing address, transaction details, payment confirmations, and payment method information.
Studio participation information, including waivers, emergency contact information, fitness goals, preferences, injuries, pregnancy status, physical limitations, or other health-related information you voluntarily choose to provide.
Retail and purchase information, including products or services purchased, items viewed, promotions used, gift cards, and transaction history.
Communication information, including messages, emails, calls, texts, app messages, form submissions, social media messages, reviews, survey responses, and customer support requests.
Marketing preferences, including whether you choose to receive emails, text messages, push notifications, promotional messages, or other studio communications.
Some features of the Services may require you to provide certain information. You may choose not to provide that information, but doing so may prevent you from using certain features, including booking classes, purchasing memberships, using the mobile app, receiving important notifications, or participating in certain studio services.
5. Information Collected Automatically
When you visit our website, use our mobile app, open our emails, interact with advertisements, or use our online services, we or our service providers may automatically collect certain information, including:
Device information, such as device type, operating system, mobile device identifier, browser type, and app version.
Usage information, such as pages viewed, buttons clicked, classes viewed, bookings made, purchase activity, referring pages, session times, and app interactions.
Network and technical information, such as IP address, general location derived from IP address, browser settings, and connection information.
Cookies, pixels, software development kits, web beacons, analytics tools, and similar tracking technologies.
We use this information to operate, secure, analyze, personalize, and improve our website, mobile app, and Services.
6. Cookies and Similar Technologies
Like many websites and mobile applications, we and our service providers may use cookies, pixels, analytics tools, software development kits, and similar technologies collectively, “Cookies” to support and improve the Services.
Cookies may be used to:
Remember your preferences and actions.
Keep you logged in or help manage your account.
Understand how visitors use our website and app.
Improve website, app, and booking functionality.
Measure marketing performance.
Help us provide more relevant communications or advertising.
Protect against fraud, abuse, and unauthorized activity.
Most browsers automatically accept Cookies, but you can usually adjust your browser settings to remove or reject Cookies. If you remove or block Cookies, some parts of the Services may not work properly.
7. Information We Obtain from Third Parties
We may receive personal information from third parties that help us provide and operate the Services, including:
Walla Software and related service providers that support our branded mobile app, booking system, client accounts, scheduling, memberships, payments, attendance, waitlists, notifications, promotions, and studio management.
Website hosting and website service providers.
Payment processors and billing providers.
Email, text message, push notification, and marketing providers.
Analytics and advertising providers.
Social media platforms when you interact with us through those platforms.
Review platforms or referral sources.
Business partners, vendors, or service providers that assist with studio operations.
Any information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the privacy practices, security practices, or accuracy of information provided by third parties.
8. How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing the Services
We use personal information to provide, manage, and improve our Services, including to:
Create, maintain, and manage your client account.
Book, confirm, cancel, and manage classes, private sessions, waitlists, memberships, packages, and guest passes.
Process purchases, payments, refunds, credits, gift cards, promotions, and account balances.
Provide access to our website, branded mobile app, and online booking system.
Send booking confirmations, receipts, reminders, account notices, waitlist updates, schedule changes, and service-related messages.
Manage attendance, class capacity, check-ins, instructor schedules, and studio operations.
Provide customer support and respond to questions or requests.
Improve our studio, website, mobile app, offerings, and client experience.
Payments and Transactions
We use personal information to process payments and manage transactions for memberships, class packages, private sessions, events, retail items, gift cards, and other products or services.
Payment information may be collected and processed by third-party payment processors. We do not intentionally store complete credit card numbers on our own systems.
Health, Safety, and Studio Participation
You may choose to provide information about injuries, pregnancy, medical conditions, physical limitations, fitness goals, or other health-related details. We may use this information to help support a safer and more personalized studio experience.
1:11 Pilates Studio is a fitness studio and does not provide medical advice, diagnosis, or treatment. Information you provide to us does not create a healthcare provider-patient relationship. You should consult a qualified healthcare provider before beginning any fitness program if you have health concerns, injuries, medical conditions, or are pregnant.
Communications
We may use your personal information to communicate with you, including through email, phone, text message, push notification, app message, website form, social media, or mail.
These communications may include:
Booking confirmations.
Class reminders.
Membership updates.
Payment receipts.
Studio announcements.
Schedule changes.
Account notices.
Customer support responses.
Promotional offers.
Event information.
Retail or merchandise updates.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including to send you information about memberships, class packages, promotions, events, private sessions, retail items, studio updates, and other offerings that may interest you.
We may also use personal information to better understand our audience, improve our marketing, and tailor content or advertising on our website, app, social media, or other platforms.
You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of text messages by following the instructions in the message, such as replying “STOP,” when applicable. You may control push notifications through your device settings or app settings.
Even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as booking confirmations, receipts, account notices, schedule changes, policy updates, or safety-related communications.
Security and Fraud Prevention
We may use your personal information to protect the security and integrity of our Services, including to detect, prevent, investigate, or respond to fraud, unauthorized access, misuse, illegal activity, policy violations, or security incidents.
You are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other login information with anyone. If you believe your account has been compromised, please contact us immediately.
Legal and Business Purposes
We may use your personal information to comply with applicable laws, regulations, legal processes, insurance requirements, tax obligations, accounting obligations, and business recordkeeping needs. We may also use information to enforce agreements, defend our legal rights, resolve disputes, and protect the rights, safety, and property of 1:11 Pilates Studio, our clients, our staff, and others.
9. How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances:
Service Providers and Vendors
We may disclose personal information to vendors and service providers who help us operate our business and provide the Services, including:
Booking and studio management software providers.
Branded mobile app providers.
Payment processors.
Website hosting providers.
Email, text message, push notification, and marketing providers.
Analytics providers.
Customer support tools.
Security and fraud prevention providers.
Accountants, attorneys, insurers, and professional advisors.
These service providers are permitted to use personal information as needed to provide services to us and as otherwise allowed by law.
Business Transfers
We may disclose personal information in connection with a potential or actual business transaction, including a merger, sale, financing, acquisition, restructuring, transfer, or sale of all or part of our business or assets.
Legal Compliance and Protection
We may disclose personal information if required or permitted by law, regulation, court order, subpoena, legal process, government request, or law enforcement request. We may also disclose information when we believe it is necessary to protect our rights, enforce agreements, prevent fraud, protect safety, or defend against legal claims.
With Your Consent
We may disclose your personal information with your consent or at your direction.
10. Sale or Sharing of Personal Information
We do not sell personal information in the traditional sense of exchanging it for money.
However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may include certain advertising, analytics, or marketing activities. Where required by applicable law, we will provide applicable rights and choices regarding such activities.
11. Third-Party Websites, Apps, and Links
Our website, mobile app, emails, text messages, social media pages, or other communications may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, security, or business practices of third parties.
If you access a third-party website, app, or service, you should review that third party’s privacy policy and terms.
12. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, operate our business, maintain accurate records, comply with legal obligations, process transactions, resolve disputes, enforce agreements, prevent fraud, and protect our rights.
The amount of time we retain information may vary depending on the type of information, the reason it was collected, legal requirements, and our business needs.
13. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, mobile application, payment system, internet transmission, or electronic storage method is completely secure. We cannot guarantee absolute security.
14. Children’s Privacy
Our Services are not directed to children under the age of 13 without the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Parents or legal guardians who believe we may have collected personal information from a child under 13 may contact us using the contact information below.
15. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:
Request access to the personal information we have about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Opt out of certain marketing communications.
Opt out of certain uses of personal information for targeted advertising, sale, or sharing where applicable.
Appeal certain privacy request decisions where required by law.
To make a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.
We will respond to privacy requests as required by applicable law.
16. Colorado Privacy Notice
1:11 Pilates Studio is located in Colorado. Colorado residents may have certain rights under applicable Colorado privacy laws, depending on whether those laws apply to our business and the nature of the personal information involved.
Where applicable, Colorado residents may have the right to access, correct, delete, obtain a copy of, and opt out of certain processing of their personal information.
Even where a specific privacy law may not require us to provide certain rights, we aim to respond to reasonable privacy requests from our clients when possible.
17. Notice for Users Outside the United States
1:11 Pilates Studio is based in the United States, and the Services are intended for users located in the United States. If you access the Services from outside the United States, you understand that your information may be collected, processed, and stored in the United States, where privacy laws may be different from those in your location.
18. Text Messages, Emails, and Push Notifications
By providing your phone number, email address, or enabling push notifications, you may receive communications from us related to your account, bookings, purchases, memberships, studio updates, promotions, or other Services.
Message and data rates may apply for text messages. You may opt out of marketing text messages by following the instructions in the message, such as replying “STOP,” when available. You may manage push notifications through your device settings.
Opting out of marketing messages does not prevent us from sending important transactional or service-related communications.
19. Contact Information
If you have questions about this Privacy Policy, would like to make a privacy request, or need to contact us about your personal information, please contact us at:
1:11 Pilates Studio
Colorado Springs, Colorado
Website: www.111pilatesstudio.com
Email: info@111pilatesstudio.com
Phone: (719) 243-0510